Privacy Policy

1. Who we are

This website is operated by SNH Bearings (Sin Nan Hwa Bearings Co. Ltd.), with European operations managed by SNH-Europe GmbH, Bargteheide, Germany.

Privacy contact: info@snhbearings.com

Confirm legal entities and data controller designation

2. Information we collect

When you submit an enquiry or request for quotation via our contact form, we collect:

• Your name, company name, and email address
• Bearing type or application details you provide
• Application descriptions entered in the form
• Drawings or specifications you upload

We also collect standard server log data (IP address, browser type, pages visited) and may set cookies as described below.

3. How we use your information

We use the information you provide to:

• Respond to your enquiry and assess bearing fit
• Prepare quotations and technical recommendations
• Communicate about your application requirements

Confirm legal basis (legitimate interest / consent) and any marketing use

4. Drawings and specifications

Technical drawings and specifications submitted through the contact form are treated as confidential. They are used solely to assess your enquiry and prepare a response. They are not shared with unrelated third parties.

Define retention period for uploaded files and NDA stance

5. Cookies

This website may set cookies for basic functionality and analytics. The embedded Google Maps component on the Contact page sets its own cookies.

Audit and list all cookies set by the site, analytics, and third-party embeds

6. Third parties and processors

We may share your data with:

• Our hosting provider (for website operation)
• Google (Maps embed on the Contact page)

List all sub-processors, hosting provider details, and any CRM/email service

7. International transfers

SNH operates in both China and the European Union. Data submitted through this website may be processed in either jurisdiction.

GDPR-sensitive: confirm safeguards for EU-China transfers (Standard Contractual Clauses, adequacy decisions, or other mechanisms)

8. Data retention

We retain enquiry data for as long as necessary to fulfil the purpose for which it was collected.

Define specific retention periods for form submissions, uploaded files, and server logs

9. Your rights (GDPR)

If you are in the European Economic Area, you have the right to:

• Access the personal data we hold about you
• Request rectification of inaccurate data
• Request erasure of your data
• Restrict or object to processing
• Data portability
• Lodge a complaint with your local supervisory authority

To exercise any of these rights, contact info@snhbearings.com.

10. Changes and contact

We may update this policy from time to time. The “Last updated” date at the top of this page reflects the most recent revision.

For privacy enquiries, contact info@snhbearings.com.